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Terms And Conditions

Everything you need to know about our Amma's

Terms And Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications or online you agree to be bound by these Terms and Conditions.


Section 1: Introduction

We are AMMAS PASTRIES, a brand of WWW.AMMAS PASTRIES.IN unless otherwise stated.

Section 2: Definition

  • “Agreement” is a reference to these Terms and Conditions, any order form and payment instructions provided to you.
  • “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by AMMAS PASTRIES.
  • “we”, “us”, “our”, and “AMMAS PASTRIES” are references to the Company.
  • “Goods” is a reference to any goods which we may offer for sale from our Website from time to time.
  • “Service” or “Services” is a reference to any service which we may supply and which you may request via our Website.
  • “Food Delivery” is a reference to perishable goods and to any form of delivery service, which both are provided take full responsibility.
  • “Website” is a reference to our Website WWW.AMMAS PASTRIES.IN or our mobile applications on which we offer our Goods or Services.

Section 3: Ordering

  • Any contract for the supply of goods Delivery from this Website is between you and the shop; for the supply of Goods or Services from this Website any contact is between you and AMMAS PASTRIES. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are of your own credit or debit card and that you have sufficient funds to make the payment.
  • Food Delivery, Goods, and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.
  • Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
  • When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.
  • We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
  • Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the shop. When you place your order online, we will send you an email/sms to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the shop will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
  • If the ordered Food Delivery & the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed by text message (SMS) or Email.
  • In the case that Goods offered by AMMAS PASTRIES were ordered, AMMAS PASTRIES will confirm availability together with or separately from Food Delivery.
  • The confirmation message will specify delivery details including the approximate delivery time specified and confirm the price of the Food Delivery, Goods, and Services ordered.
  • If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.

Section 4: Prices and Payment

  • For the supply of Goods or Services from this Website any contact is between you and AMMAS PASTRIES. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.
  • All prices listed on the Website are correct at the time of publication and have been input as received by the Bakery; While we give great care to keep them up to date, the final price charged to you by the Bakery can change at the time of delivery based on the latest menu and prices of the bakery. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, Goods or Services.
  • All prices listed/updated on the Website for Food Delivery & pick up at the time of listing. In case, the price listed is not correct and the restaurant informs us immediately after placing the order, we will put our best effort to contact you to inform you about the price difference and you can choose to opt-out of the order at that time.
  • All prices for delivery by AMMAS PASTRIES or a third-party provider assigned by AMMAS PASTRIES listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future.
  • The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods despatched and Services provided. Payment has to be made by online payment, e.g. credit or debit card or net banking.
  • If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.
  • The prices reflected on the website/mobile application/email are determined solely by AMMAS PASTRIES at the time of listing or afterwards.
  • All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes are being charged and determined by AMMAS PASTRIES in line to the Govt rules.
  • The entire amount of applicable taxes collected by AMMAS PASTRIES is directly remitted and AMMAS PASTRIES does not retain any amounts thereof.
  • The final tax invoice will be issued by AMMAS PASTRIES and delivered to the customer along with the order.

Section 5:Delivery

  • Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address designated by you at the time of ordering.
  • If delivery is done by the Participating Bakery, it is the Participating Bakery sole responsibility to provide Food Delivery in a timely manner.
  • In the case delivery is done by AMMAS PASTRIES, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by AMMAS PASTRIES in either case.
  • All orders are delivered by a reputable Service delivery agents.We will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact the customer care. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.
  • In the case of a late delivery, the delivery charge will neither be voided nor refunded by AMMAS PASTRIES.
  • All risk in the Goods and the Food Delivery shall pass to you upon delivery.
  • If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.

Section 6: Cancellation

  • You can’t cancel the order once the order is confirmed., with Genuinely concerns Cancellation policy will be applicable.
  • We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

Section 7: Information

  • Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.
  • You authorise us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you.

Section 8:

Linked Sites There may be a number of links on our Website done without our consent. We cannot accept any responsibility for the content of third-party Websites or the Services or Goods that they may provide to you. Any duplicates with our Similar name – we don’t take any accountability of the same.


Section 9:

We take complaints very seriously and aim to respond to your complaints within 3 business days. All complaints should be addressed to customercare@ammaspastries.in


Section 10: Limitation of Liability

  • Great care has been taken to ensure that the information available on this Website is correct and error free. We apologise for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
  • By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any food or beverages from an unknown source.
  • We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
  • We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
  • We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
  • The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
  • We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  • Offers are subject to AMMAS PASTRIES’s discretion and may be withdrawn at any time and without notice.

Section 11: General

  • All prices are in India Rupees.
  • We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
  • We may alter or vary the Terms and Conditions at any time without notice to you.
  • Payment must be made either at the time of ordering the Food Delivery, Goods or Services from us by credit card or debit card or net banking or at the time of Pick up by cash. Failure to pay on time will result in the cancellation of your order.
  • Do not use or launch any automated system or program in connection with our website or its online ordering functionality.
  • Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
  • The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
  • . If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
  • These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.
  • No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
  • These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the India Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.