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Amma's Pastries

Amma's Pastries

We Care For You Good Taste...!

Privacy Policy

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications or online you agree to be bound by these Terms and Conditions.​

Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.

You authorize us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you.

  • We take our customer’s privacy with full confidentiality and we will only collect, record, hold, store, disclose, and use your personal information as mentioned below.

  • We only keep your information as long as it is required by law or as relevant for the purposes of which it was collected.

  • All information given will be stored accordingly to keep your accounts for customer database, financial reporting and marketing purposes.

  • Information provided will be used only to facilitate your use of the services.

  • When making purchases or bookings on our website will be processed by us.

  • To deliver the items purchased through our website, information will be processed by us, and will be shared to a third party to complete the purchase (Subjective to availability of delivery service)

  • When items are upon delivery, information might be shared to update you and for customer support purposes.

  • Verification of information will be needed to ensure that the given information is accurate.

  • You will be receiving regular newsletter as regular updates. Unsubscribe option from receiving marketing materials is available on each material received.

  • In special situations Amma’s Pastries – UAE may be required to disclose personal information for reasons such us to prevent threat of life, medical issues, law enforcement purposes, or fulfilling of legal and regulatory requirements and requests.

  • All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

  • Some of the advertisements you see on the Site are selected and delivered by third parties, as these third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, and other technologies in an effort to understand your interests and deliver to your advertisements that are tailored to your interests.

  • Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

  • www.ammaspastries.in takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However www.ammaspastries.in (website) cannot guarantee the security of any information that is disclosed online’

Where we have requested information from you to provide Food Delivery, Goods or Services you agree to provide us with accurate and complete information.

You authorize us to use, store or otherwise process your personal information in order to provide the Food Delivery, Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Food Delivery, Goods or Service to you.

Cancellation Policy

  • delivered to the address designated by you at the time of ordering
  • In the case delivery is done by AMMAS PASTRIES, we will give great care to deliver in a timely manner. No responsibility is taken for late delivery by AMMAS PASTRIES in either case.
  • All orders are delivered by a reputable Service delivery agents.We will not be liable for any loss caused to you by ordering late. If the Goods are not delivered within the estimated delivery time quoted by us, please contact the customer care. You may also contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible 
  • In the case of a late delivery, the delivery charge will neither be voided nor refunded by AMMAS PASTRIES.
  • All risk in the Goods and the Food Delivery shall pass to you upon delivery.
  • If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you.
  • Customer can cancel their order within 24 hours refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

  • In case of cancellations, the cancellation request should be made 48 hours prior to the collection/delivery date of the order. Any requests made post this time will not be accepted and the order will be deemed as confirmed and will be produced and invoiced on the scheduled pick-up/delivery date.

You can’t cancel the order once the order is confirmed., with Genuinely concerns Cancellation policy will be applicable.

We may Cancel an order if the Product is not Available for any reason , We will notify you if this is the case & Return any payment you may have done within 3 to 5 business days .

Cookie policy

  • Amma’s Pastries UAE has a strict no refund policy. If an order is cancelled, it will not be subject to a refund; instead, customer will be entitled to a credit note with a validity of 2 months from the date of cancellation.

  • Refunds will only be given in cases, where the customer has ordered a particular product online, and that particular product is not available or Amma’s Pastries UAE is unable to produce the product at the requested date & time. In such cases, a full refund will be granted to the customer.

  • If the product is found to be damaged and the same is notified to Amma’s Pastries UAE Staff immediately upon receiving the delivery of the product or upon collection of the product, then Amma’s Pastries UAE will make its best endeavors to rectify the fault or offer a new product or alternatively offer the customer a full refund of the amount paid towards the product.

  • Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

 

Limitation Of Liability

  • Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
  • By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third-party website, or your consumption of any food or beverages from an unknown source.
  • We disclaim any and all liability to you for the supply of the Food Delivery, Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
  • We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
  • We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as all overwhelming and unpreventable events caused directly and exclusively by forces of nature that can be neither anticipated, nor controlled, nor prevented by the exercise of prudence, diligence, and care, including but not limited to: war, riot, civil commotion; compliance with any law or governmental order, rule, regulation or direction and acts of third parties.
  • The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
  • We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  • Offers are subject to AMMAS PASTRIES’s discretion and may be withdrawn at any time and without notice.

General

  • All prices are in IND Rupees & UAE Dirhams 
  • We may subcontract any part or parts of the Services or Goods that we provide to you from time to time and we may assign or novate any part or parts of our rights under these Terms and Conditions without your consent or any requirement to notify you.
  • We may alter or vary the Terms and Conditions at any time without notice to you.
  • Payment must be made either at the time of ordering the Food Delivery, Goods or Services from us by credit card or debit card or net banking or at the time of Pick up by cash. Failure to pay on time will result in the cancellation of your order.
  • Do not use or launch any automated system or program in connection with our website or its online ordering functionality.
  • Do not collect or harvest any personally identifiable information from the website, use communication systems provided by the website for any commercial solicitation purposes, solicit for any reason whatsoever any users of the website with respect to their submissions to the website, or publish or distribute any vouchers or codes in connection with the website, or scrape or hack the website.
  • The Terms and Conditions, any order form and payment instructions constitute the entire agreement between you and us. No other terms whether expressed or implied shall form part of this Agreement. In the event of any conflict between these Terms and Conditions and any other term or provision on the Website, these Terms and Conditions shall prevail.
  • . If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
  • These Terms and Conditions and our Agreement shall be governed by and construed in accordance with the laws of India. The parties hereto submit to the exclusive jurisdiction of the courts of India.
  • No delay or failure on our part to enforce our rights or remedies under the Agreement shall constitute a waiver on our part of such rights or remedies unless such waiver is confirmed in writing.
  • These Terms and Conditions and a contract (and all non-contractual obligations arising out of or connected to them) shall be governed and construed in accordance with India Laws. Both we and you hereby submit to the non-exclusive jurisdiction of the India Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.